Practice Policies

Practice Policies 

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Management of Personal Protected Health Information

Client files are held by electronic document management systems or secure locked filing cabinets, which are accessible only to Jacqueline Saad of My Brain Map. Each file includes personal information such as name, address, contact phone numbers, medical history, referrals and other personal information collected to provide the psychological service. Only administrative details such as name, address, contact phone numbers, referrer details, billing and appointment history are accessible by the reception team at St Leonard’s Specialist Clinic. If a client may also attend a consultation with another independent clinician at the St Leonard’s Specialist Clinic, separate client files containing clinical notes kept by each clinician are not accessible between Jacqueline Saad or the other treating clinician. Access to this information is password-protected and subject to Australian Privacy Principles (APP).

The information we collect about you includes:

    • name, address and date of birth
    • mobile phone number so we can send you an SMS to confirm appointments and/or
      communicate with you
    • email address to communicate with you about health and practice related matters, telehealth links and appointment reminders
    • your Medicare number, Veterans’ Affairs number, Private Health Fund details (where
      available) for claiming purposes
    • healthcare identifiers
    • information relevant to your medical care, including but not limited to your previous and
      current medical history, medications, allergies, social history, family history, personal risk
      factors, profession, occupation or job title, and cultural history (where clinically relevant);
    • the name of any health service provider or medical specialist to whom you are referred,
      copies of any letters of referral and copies of any reports we have received; and
    • any additional information relating to you that you provide to us directly
Click Here for Full Privacy Policy

Software used for Storing Data, Clinical Notes and Telehealth

1. Halaxy, an Australian practice management software.

Halaxy Privacy and Security Policy can be found here. For further information about their privacy policies or practices or to report any issues, please contact Halaxy directly at pr*****@ha****.com.


2. If you would prefer your visits to our websites not be tracked, you can disable cookies in your browser explicitly or enable a more private browsing mode (available on all major browsers).


3. Coviu

Australian Telehealth Platform, secure, HIPAA compliant and with Australian Privacy Principles. For further information on their privacy policy, go to: Also, see our telehealth policy for details.

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